Privacy Policy
Effective Date: 02.09.25
This Privacy Policy describes how Linburg Coach Travel ("we," "us," or "our") collects, uses, and discloses information from and about you when you visit and use our website, linburg.co.uk (the "Site"), and our services for bus and coach hire.
By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.
1. Information We Collect
We may collect personal and non-personal information from you in several ways:
A. Personal Information You Provide:
Contact Information: When you request a quote, make a booking, or contact us, we may collect your name, email address, phone number, and postal address.
Booking Details: We collect information related to your hire, including pick-up and drop-off locations, dates, times, number of passengers, and any special requests or requirements.
Payment Information: If you make a booking directly through our Site, we may collect payment information, such as credit card details. This information is processed securely by our third-party payment processor and we do not store your full payment card details.
Communications: We may collect information from your communications with us, such as emails, phone calls, or form submissions.
B. Information We Collect Automatically:
Log Data: When you visit our Site, our servers automatically record information that your browser sends. This may include your IP address, browser type and version, the pages you visit, the time and date of your visit, and other statistics.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site, analyze trends, administer the website, and track users' movements. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide you with our bus and coach hire services, including processing your requests for quotes and bookings.
To communicate with you about your booking, service updates, and to respond to your enquiries.
To improve our Site and services by understanding how our users interact with them.
To process payments and prevent fraudulent transactions.
To send you promotional or marketing materials about our services, if you have opted in to receive them. You can opt out at any time.
To comply with legal obligations and to protect our rights and interests.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, IT service providers, and analytics providers.
Bus and Coach Operators: To fulfill your booking, we will share necessary booking details with the specific bus or coach operator who will be providing the service.
Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, or to a government agency.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
With Your Consent: We may share your information with your explicit consent.
4. Data Security
We take reasonable measures to protect the personal information we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.
5. Your Choices and Rights
You have certain rights regarding your personal information, subject to applicable law:
Access and Correction: You may request to access and update your personal information.
Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.
Cookies: You can manage your cookie preferences through your browser settings.
6. Third-Party Websites
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any website you visit.
7. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information from your child, please contact us.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting the information we collect.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Linburg Coach Travel
Unit 7, 35 Catley Rd, Darnall, Sheffield S9 5JF.
Email: info@linburg.co.uk
Phone: 0114 261 9172